Delete your WANDRO account

1. Open WANDRO and sign in to your account.
2. Open “Profile” from the bar at the bottom.
3. At the bottom of the screen, tap “Delete account”.
4. On the “Before we delete your account” screen, check your purchases and tap “Continue to deletion”.
5. Confirm with “Delete”. If you want a copy of your data, first tick “Send me a copy of my data before deleting”.

Your account is deleted straight away and cannot be restored.

Email contact@wandro.io from the address you use to sign in to WANDRO, with the subject “WANDRO account deletion”. We may ask you to confirm that the request is yours.

We delete the account and the data below within one month of receiving your request.

• Your sign-in account — your email, your name and your Google or Apple sign-in.
• Everything saved to your account: saved places and routes, your diary, your own plans and places, your trips, marked visits, your home city, the terms and consents you accepted, and the cities and plans you unlocked with a purchase or got as a gift.
• Your moments — published and pending — with their photos and the reports about them, and the reports you filed.
• Your diary photos.
• The record of your “All of Bulgaria” subscription in WANDRO.
• Your data in RevenueCat, the service that handles purchases in the app.

• A record of each purchase: the order number, the product, the date, the store and the unlocked city, plan or route. It is kept without any link to your account — no email, name or user ID — so that we can move the City Packs and plans you bought to a new account if you write to us with the order number. It is kept for 1 year after the account is deleted.
• The emails WANDRO sent you — including the confirmation that you accepted the terms (with the version, date and time) and the emails about purchases, reports and the copy of your data — and your emails to us, including the deletion request. They are kept for 3 years from sending, so there is a record of the correspondence if a question or dispute comes up.
• A challenge to a moderation decision, if you filed one: your email, which post or report it concerns, and the decision with its reasons. It is kept for 1 year after the decision.
• Your request to withdraw from a purchase within the 14 days, if you made one, with the name and contact details you gave. It is kept for 5 years from the request, to show that we carried it out and in case of a dispute.
• The copy of your data, if you asked for one. The download link works for 30 days; then the archive is deleted.
• The technical records on our servers (Firebase and Cloud Functions) — for 30 days, for security.
• The backups of the database. One is made every day and each is kept for 14 days, so that we can restore the data after a failure or an error. Your deleted data disappears from them within 14 days of deletion.
• Your purchase history in Google Play and the App Store is kept by Google and Apple under their own rules. WANDRO cannot delete it.
• The “All of Bulgaria” subscription does not stop when you delete your account. Cancel it in Google Play or the App Store.

More about the data we collect and how long we keep it is in the Privacy Policy.

Privacy Policy