WANDRO End User Licence Agreement (EULA)
Version dated: 9 November 2026.
Effective from: 9 November 2026.
Parties and Relationship with Other Documents
The licensor is „ФАЙЪР 09“ ЕООД (FIRE 09 EOOD), UIC 207134356, 28 Stefan Stambolov Blvd., Sofia 1000, Bulgaria, contact@wandro.io, https://wandro.io, telephone +359 877 743 009, referred to as the “Company”.
“Licensed Application” means WANDRO and the updates provided for it. “You” means the person who has received a licence. Other terms have the meaning given to them in the Terms of Service.
The application is provided under a licence; ownership is not transferred.
The EULA is made available and accepted under Section 25 of the Terms of Service. Downloading and continued use do not replace its due provision and acceptance.
Purchases, withdrawal, complaints and measures are governed by the Terms of Service. Posts are governed by the Community Guidelines. The policies do not constitute general consent concerning data.
1. The Application
WANDRO is a travel guide to Bulgaria for iOS and Android.
It provides places, cities, routes, plans, events, a map, “Saved” („Запазени“), a personal “Diary” („Дневник“), own plans and trips, and impressions.
Paid content is provided through “All of Bulgaria” („Цяла България“), City Pack and individual plans or routes in accordance with the Terms of Service and the offer.
2. Scope of the Licence
2.1. Rights Granted
A non-exclusive, non-transferable licence, without the right to sublicense, is granted for installation and for personal, lawful, non-commercial use on devices that you own or control.
2.2. Updates
The licence covers the updates provided. New contractual terms take effect after they have been duly made available and the necessary acceptance has been given.
2.3. Other Persons
Selling, renting out, lending or distributing beyond the rights granted is not permitted.
Shared access is permitted within the supported scope announced in advance. No additional written permission is required for access that is actually supported and permitted by the applicable store rules.
2.4. Restrictions
Without permission, copying, modification, distribution, decompilation or extraction of source code beyond the rights granted or permitted by law is not permitted.
Do not remove notices of protected rights. If you transfer a device, remove the application and your sign-in details.
2.5. Acts Permitted by Law
The restrictions do not affect the necessary back-up copy, the permitted observation, study and testing, and the translation of the code that is strictly necessary for interoperability, subject to all the conditions of Article 71 of the Copyright and Neighbouring Rights Act. No additional permission is needed.
A breach of a contractual prohibition is not in itself defined as a criminal offence.
3. Technical Requirements and Updates
Minimum requirements:
- iOS 15.0 or later;
- Android 7.0 or later;
- internet for most features;
- without internet, only city content downloaded for offline use is available;
- access to location is optional.
The requirements are made available before download or purchase.
Minimum contractual period for software updates: throughout the term of the subscription and for at least 2 years from the date of a one-time purchase. The stated minimum period does not limit longer obligations for updates arising from the contract or the law, including in view of the promised unlimited access.
The Company supplies the necessary updates, including security updates. If they are not installed, the exact conditions of Section 17 of the Terms of Service apply.
Other changes are made under the same Section, without additional costs and with the relevant notice and right to terminate.
The “beta” label does not exclude conformity or remedies. A specific deviation is accepted separately after express notice at the conclusion of the contract.
4. Support
Support is provided by the Company at contact@wandro.io.
Maintenance interruptions do not extinguish obligations or remedies.
5. Personal Data
The Privacy Policy and the Cookies, SDKs and Similar Technologies Policy apply.
Acceptance of the licence is not general consent.
Google Analytics for Firebase is switched off by default. It is switched on only after a separate choice — with a box when the profile is created, which is not ticked in advance, or from “Profile” („Профил“) → “Settings” („Настройки“) → “Usage statistics” („Статистика за ползването“).
Location is used for “Near me” („Близо до мен“), the map and navigation only during active use and with access permitted, without background use and without being recorded in the profile.
With “How to get there” („Как да стигна“), the application opens Google Maps and passes on the current coordinates as the start and the place as the end of the route. The technical requests made when a map is displayed are described separately in the policies.
The operating system permission is not consent for other purposes.
6. User Content
No separate licence for User Content is granted. Only Section 8 of the Terms of Service applies.
Impressions are reviewed by a person. The Diary, saved places, plans and trips are not published automatically.
7. Liability
WANDRO is not an emergency service, an official warning system or a guarantee of safety.
External services do not release the Company in respect of its own acts, the integration and its obligations.
No general cap on liability, prior waiver of claims relating to data, or exemption for intent and gross negligence is introduced. Statutory consumer rights and express guarantees are preserved.
8. Warranty and Remedies
The Company expressly warrants that, when downloaded from the official store, the application contains no spyware, trojan horses, viruses or other malicious code and works in accordance with the user documentation provided.
The warranty does not replace statutory conformity. In case of failure to supply or lack of conformity, Section 21 of the Terms of Service applies.
A report within 30 days of discovering a defect is not required.
Refunds from Apple or Google are made in accordance with the rules and obligations applicable to them. The EULA does not assume any promise on their behalf.
9. Claims Relating to the Application
The Company handles claims relating to damage, lack of conformity, consumer protection, personal data and intellectual property.
Claims are submitted to the contact details provided. This is not a mandatory prior procedure for judicial protection.
10. Contact Details
„ФАЙЪР 09“ ЕООД (FIRE 09 EOOD), UIC 207134356
28 Stefan Stambolov Blvd., Sofia 1000, Bulgaria
contact@wandro.io · https://wandro.io
Telephone: +359 877 743 009.
11. Termination
The licence remains in force until it is duly terminated.
You may stop using the application by removing it. Reinstallation and access to purchases are governed by the Terms of Service.
Profile deletion is available in “Profile” and through a request following the instructions at https://wandro.io/en/delete-account.
Removal and deletion do not stop the subscription in the store and do not in themselves constitute withdrawal from the contract or a renunciation of acquired rights.
The Company restricts or terminates the licence only under Sections 13 and 16 of the Terms of Service. A breach does not automatically lead to termination without notice.
After actual termination, stop using the application and remove it, without prejudice to rights relating to paid periods, refunds, content and data.
12. External Services and Stores
12.1. Google Maps
The terms and the policy of Google Maps apply:
They do not exclude the Company’s own liability.
12.2. Apple App Store
For the application from the Apple App Store:
- The licence is concluded with the Company, not with Apple.
- Use is on owned or controlled Apple devices running iOS, in accordance with the applicable usage rules.
- Support is an obligation of the Company. No obligation to provide support is assumed on behalf of Apple.
- In case of a lack of conformity with a warranty, you may notify Apple; the refund follows the applicable rules and obligations of Apple.
- The Company handles the claims relating to the application and intellectual property.
- The applicable restrictions on distribution and use are complied with, including the required restrictions concerning sanctioned countries and persons.
- Questions about the application are addressed to the Company.
- The applicable terms of the mobile operator are complied with.
- Apple and its subsidiaries are third-party beneficiaries with the right to require compliance with the applicable agreement, without limiting consumer rights.
Apple Family Sharing and volume purchases: not supported.
Rules: https://www.apple.com/legal/internet-services/itunes/.
12.3. Google Play
Google is not a party to the licence. The Company is responsible for the application and support.
The licence to use WANDRO is granted by „ФАЙЪР 09“ ЕООД (FIRE 09 EOOD) under this Licence Agreement. The use of Google Play is governed by the applicable Google Play terms, available at https://play.google.com/about/play-terms/.
Purchases of digital content, subscriptions, withdrawal from the contract and refunds are governed by Section 5 of the Terms of Service and by the information provided before the specific purchase. They state the party to the purchase contract, the roles in the payment, the addressee of the notice of withdrawal and the person who owes the relevant refund.
This agreement does not limit the statutory rights of the consumer or the statutory and contractual obligations of „ФАЙЪР 09“ ЕООД (FIRE 09 EOOD).
Voluntary refunds follow Google’s procedures, without limiting the Company’s obligations. The special clauses for Apple do not apply.
Family Library is not supported for in-app purchases.
13. Intellectual Property
No ownership of the Company’s code, design or content is transferred.
In the event of an alleged infringement through the application or its permitted use, the Company handles the claim and deals with the defence and liability in accordance with the law. The User does not automatically bear the costs.
14. Law and Disputes
Sections 18–19 of the Terms of Service apply: Bulgarian law with mandatory protection preserved, the competent court, and no mandatory arbitration or court in Sofia.
15. Other Terms
Amendments follow the Terms of Service, without retroactive effect or automatic acceptance through an update.
The electronic form is not a ground for a waiver of statutory requirements or objections.
An invalid clause is severed if the EULA can operate without it. The Bulgarian text is the governing text, without prejudice to statutory interpretation and protection.