WANDRO Terms of Service

Version of: 9 November 2026.

Effective from: 9 November 2026.

The Company, Definitions and Contractual Documents

The WANDRO Platform is operated by „ФАЙЪР 09“ ЕООД (FIRE 09 EOOD), UIC 207134356, with its registered seat and address of management at: 28 Stefan Stambolov Blvd., Sofia 1000, Bulgaria, hereinafter referred to as the “Company”.

• Email: contact@wandro.io.
• Website: https://wandro.io.
• Telephone: +359 877 743 009.
• Address of business activity and for complaints: the same as the registered address.
• Registration under the VAT Act: registered, VAT No. BG207134356.

In these Terms of Service:

• “WANDRO” is the name of the Platform and not a separate legal entity.
• “Platform” means the WANDRO mobile application for iOS and Android, the website https://wandro.io and the related services to which these terms apply.
• “Services” means the features, digital content, subscriptions and one-time purchases provided by the Company.
• “Platform User” (“User”) means any person who uses the Platform.
• “Consumer” means a natural person who acts outside the scope of their trade, business, craft or profession.
• “App Stores” means the Apple App Store and Google Play.
• “User Content” means the texts, photos, impressions, entries in “Diary” („Дневник“), saved places and routes, own plans and trips provided or created through the Platform.
• “Impression” means a post about a specific place in the application, containing text, photos and tags.
• “EULA” means the End User Licence Agreement for the use of the WANDRO mobile application.

The Terms of Service govern the use of the Services, purchases and contractual rights. The EULA governs the software licence. The Community Guidelines govern conduct, posts and the measures taken in case of violations. The Statement on the Limits of Travel Information explains the purpose and the limitations of the information, without changing the agreed characteristics and the rights.

The Privacy Policy and the Cookies, SDKs and Similar Technologies Policy provide information about the processing of data. Reading them does not constitute a general consent to processing.

The contractual documents are made available before you become bound, in a way that allows them to be read, stored and reproduced. Acceptance is made by an express statement under Section 25. Merely browsing the website, downloading or continuing to use does not replace the necessary making available and acceptance of the terms.

1. Services

WANDRO is a travel guide to Bulgaria. The application provides information about places, cities, routes, plans and events and shows them on a map.

The website provides information about WANDRO and a page with instructions for deleting a profile.

With a profile, the following can be used:

• “Diary” — personal entries and photos;
• “Saved” („Запазени“) — places and routes;
• own plans, trips and drafts;
• impressions about places;
• paid content according to the specific purchase or subscription.

“Diary”, “Saved”, own plans and trips are not published automatically.

WANDRO has no star ratings, private messages or conversations between Users.

2. Intellectual Property in the Platform

2.1. Company Content

The program code, design, interfaces, travel guides, texts, images, logos and other materials provided by the Company are used in compliance with the rights of the Company or of the respective rightholders.

This designation does not cover User Content. Materials from photographers, image providers and other external sources remain subject to the respective rights and licences.

2.2. Permitted Use

A limited, non-exclusive and non-transferable right, without the right to grant a sublicence, is granted for personal, lawful and non-commercial use in accordance with the intended purpose.

Commercial use requires separate written permission.

Without permission, use of protected materials beyond the rights granted, including copying, distribution and modification, is not permitted. The restriction does not affect free use permitted by law.

Rights granted are restricted or terminated under Sections 13 and 16.

3. Conditions of Access

The Platform is intended for persons who have reached the age of 18 years. This is a contractual condition and not a general statutory age of consent to the processing of personal data.

Provide the necessary true and up-to-date data. Do not impersonate another person and do not use another person's profile without the right to do so.

In the case of a correctable inaccuracy, an opportunity for correction is provided as a rule. The inaccuracy does not automatically lead to termination.

Where a profile of a person under 18 years of age is established, access is restricted, and the data and the rights that have arisen are handled in accordance with the applicable requirements.

4. Registration and Profile

A profile is created with an email address and password or through “Sign in with Apple” („Вход с Apple“) or “Sign in with Google” („Вход с Google“).

Keep your access data safe. Liability for actions performed through the profile is determined in accordance with the law and the specific circumstances, and not merely because the correct sign-in data were used.

If you suspect unauthorised access, notify contact@wandro.io.

If the name infringes the rights of others or the Community Guidelines, the Company may request a change and, where necessary, apply Section 13.

5. Purchases, Subscription and Withdrawal

5.1. Products and Parties to the Purchase

The following are offered:

1. “All of Bulgaria” („Цяла България“) — Premium: an annual subscription with automatic renewal.
2. City Pack: a one-time purchase of content for a specific city.
3. Single plan or route: a one-time unlock.

Before confirmation, the following are stated: the subject matter, the total price including taxes and fees, the currency, the access period, the billing period, the renewal, the technical requirements and the party to the purchase. For the Bulgarian market, prices are indicated in euro.

The applicable contractual model is:

The role in the payment is not automatically identified with the obligations under the contract. The specific pre-contractual information and the confirmation of the purchase form part of the contractual arrangements.

The Company accepts enquiries and requests regarding WANDRO purchases at contact@wandro.io and indicates the applicable channel, without presenting voluntary approval by a store as a condition for performing its own statutory or contractual obligation.

5.2. “All of Bulgaria” Subscription

The subscription includes: access to all cities on the Platform, including the towns attached to them, to all nature routes (eco-trails, dams, campsites) and unlimited creation of own routes, for the term of the subscription.

The billing period is one year. Renewal is automatic in accordance with the accepted offer, unless it is stopped.

Trial period: there is no trial period.

To stop through Apple:

1. Open “Settings” („Настройки“) on the device.
2. Select your Apple ID.
3. Open “Subscriptions” („Абонаменти“).
4. Select WANDRO.
5. Select the cancellation option and follow the instructions.

To stop through Google Play:

1. Open Google Play.
2. Select the profile icon.
3. Open “Payments & subscriptions” („Плащания и абонаменти“) → “Subscriptions”.
4. Select WANDRO.
5. Select “Cancel subscription” („Анулиране на абонамента“) and follow the instructions.

If the interface changes, the store's current instructions are used.

Stopping future renewal is not withdrawal from the contract or rescission. With ordinary stopping, access continues until the end of the paid period.

Deleting the application or the profile does not automatically stop the subscription in the store.

5.3. One-Time Purchases

One-time purchases are charged once and do not renew automatically.

• City Pack includes: all WANDRO places, ready routes and ready plans for the chosen city and for the towns attached to its pack, as shown in the app before the purchase, the city features, unlimited creation of own routes in that city and future content updates for the city; nature routes (eco-trails, dams, campsites) are not included, with an access period of without a time limit (“forever”).
• A single plan or route is provided with an access period of without a time limit (“forever”).

The name and the description must correspond to the period. “Unlocked forever” („Отключен завинаги“) does not designate access that is limited in time or access that the Company may freely terminate.

Purchased content is not removed at unlimited unilateral discretion, without regard to the contract and Sections 17 and 21.

5.4. Restoration and Shared Access

The “All of Bulgaria” subscription is restored from “Profile” („Профил“) → “My access” („Моят достъп“) → “Restore purchase” („Възстанови покупка“), while signed in on the device with the same Apple App Store or Google Play account used for the purchase. City Packs and plans are restored by signing in with the same WANDRO profile.

After deletion of a WANDRO profile, the following applies: the “All of Bulgaria” subscription is restored to the new profile with “Restore purchase”, while signed in with the same Apple App Store or Google Play account; one-time purchases (City Packs and plans) are not restored automatically — write to contact@wandro.io with the purchase number from the e-mail WANDRO sends after each purchase, or with the receipt from Apple or Google, and after checking it we will transfer them to the new profile. This is possible for up to 1 year after the deletion of the profile — that is how long we keep the purchase record.

Access across devices and between the stores: purchases are linked to the WANDRO profile; City Packs and plans unlock on an iOS or Android device on which you have signed in with the same WANDRO profile; the “All of Bulgaria” subscription also applies on iOS and Android with the same WANDRO profile, but it is managed and cancelled only in the store where it was bought.

One device at a time. A WANDRO profile is active on one device at a time, so that it is used personally and is protected from unauthorised access. Signing in to the profile on another device makes that device the active one; on the previous device the profile is closed the next time it connects to the server, and you need to sign in again to use it there. Purchases and all data in the profile are kept and are available on the active device. Records the previous device could not send stay on it and are sent the next time the same profile signs in on that device. Without a profile, the app can be used on any device.

• Apple Family Sharing and volume purchases: not supported.
• Google Play Family Library is not supported for in-app purchases.

Restrictions are communicated before the purchase.

Gifted unlock. WANDRO sometimes unlocks a place or plan free of charge as a gift. It is not a purchase, is not paid for, does not oblige you to buy anything and does not require you to provide any additional data. A gifted unlock is linked to the WANDRO profile and remains available for as long as the profile exists; when the profile is deleted, it lapses and is not transferred to a new profile. It is labelled “unlocked for you” („отключено за теб“), not “unlocked forever” within the meaning of Section 5.3. The conformity rules of Sections 17 and 21 apply to gifted content as to the rest of the content. The Company does not promise gifts and does not make them subject to conditions or deadlines.

5.5. Access Problems

In case of a problem with confirmation, synchronisation or unlocking, write to contact@wandro.io.

The involvement of RevenueCat or a store does not limit rights in case of non-supply or lack of conformity.

5.6. Refunds

Voluntary refunds under the stores' rules follow their procedures.

Where the Company owes a refund, performance does not depend on voluntary approval by the store. A double refund of the same amount is not owed.

5.7. Price Changes

A change does not affect a period already paid.

For a future period, the new price is communicated in advance, with the possibility to stop the renewal and in compliance with the applicable requirements for acceptance. Silence is not used as consent to an unsolicited paid service.

5.8. Right of Withdrawal

The Consumer has the right to withdraw from a distance contract for a service or for digital content not supplied on a tangible medium within a 14-day period from the conclusion of the contract, without giving any reason. If information on withdrawal has not been provided, the extended periods under Article 51 of the Consumer Protection Act apply.

The Company maintains this protection for the products it supplies and does not remove the right of withdrawal merely because of a download, activation or the start of use.

Withdrawal is notified using the standard form under Annex No. 6 to the Consumer Protection Act or another unequivocal statement to the relevant trader. It is sufficient for the statement to be sent before the period expires. The transaction number makes verification easier, but it is not a condition of validity if the contract can be identified.

Statements to the Company are sent to contact@wandro.io or to the stated correspondence address.

• The standard form under Annex No. 6 to the Consumer Protection Act is reproduced below in this section (“Standard withdrawal form”) and is available at https://wandro.io/en/terms-and-conditions.
• Electronic withdrawal function: a “Withdraw from the contract” button in the app (Profile → Settings → “My purchases”), which leads to a short statement and a “Confirm withdrawal” button; receipt is confirmed by email.

When a statement is sent through an electronic function of the Company, its receipt is confirmed immediately on a durable medium.

Where the Company is the obligated person, it refunds the amounts received under the contract without undue delay and within 14 days of the notification, using the same means of payment, unless expressly agreed otherwise at no cost to the Consumer. This is a contractually assumed obligation which does not limit more favourable statutory rights.

After withdrawal, access to the relevant product may be terminated, without preventing the exercise of the rights under Section 16.4.

Standard withdrawal form

(Annex No. 6 to Article 47(1)(8) of the Consumer Protection Act. Complete and return this form only if you wish to withdraw from the contract.)

• To „FIRE 09“ EOOD, 28 Stefan Stambolov Blvd., Sofia 1000, Bulgaria, contact@wandro.io:
• I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)
• Ordered on ()/received on ()
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.

Additional Form for an Unequivocal Statement

This form is not designated as a verbatim reproduction of Annex No. 6 to the Consumer Protection Act, and its use is not mandatory.

To „ФАЙЪР 09“ ЕООД (FIRE 09 EOOD), UIC 207134356, 28 Stefan Stambolov Blvd., Sofia 1000, Bulgaria, contact@wandro.io.

I hereby give notice that I withdraw from the contract for:

………….

Concluded on: ………….

Transaction number, if available: ………….

Name: ………….

Address: ………….

Email: ………….

Date: ………….

Signature, only if submitted on paper: ………….

6. Acceptable Use

The following are not permitted:

• violating the law or the rights of others;
• fraud, identity theft and impersonating another person;
• harassment, threats, discrimination and encouraging dangerous acts;
• malicious code and unauthorised access;
• circumventing payments and access restrictions;
• unauthorised automated extraction or systematic collection of data;
• using personal data for unsolicited messages, surveillance or harassment;
• deliberately false reports;
• unauthorised advertising and commercial use.

Acts permitted by law and assistive technologies for accessibility are not prohibited merely because of an automated element.

7. Requirements for User Content

Provide your own content, content for which you have the necessary rights, or content whose relevant use is permitted by law.

Do not present the works of others as your own. Where consent or another basis is required for the image or data of identifiable persons, obtain it.

Distinguish personal experience from information from an external source. Do not publish deliberately false impressions, routes or warnings.

The Community Guidelines apply.

8. User Content and Single Licence

8.1. Rights and Audience

The rights in the content remain with the respective rightholders.

Published impressions are available at the relevant place to all Users of the application. Pending and rejected impressions are available to the author and to the Company during the review, with the necessary technical processing.

Personal features are not published automatically.

8.2. Operational Permission

For the specific content that the User chooses to provide, the User grants the Company a non-exclusive right for the whole world, solely to the extent necessary for the requested feature:

• storage;
• technical reproduction;
• transmission;
• making available according to the selected audience.

Public display is permitted only for impressions chosen for publication and approved.

Necessary technical changes of format, size and presentation are permitted, without changing the meaning and with respect for copyright.

The permission applies for as long as the content is provided for the relevant feature. After removal or termination, only the limited acts permitted under Section 16.4 or on another applicable basis remain.

Technical contractors receive only the rights necessary for their services to the Company, without independent promotional use.

The remuneration for protected works is determined by the kind of use:

• Personal content and content before approval (diary, drafts, pending and rejected impressions): the permission covers only storing them, reproducing them technically and showing them to the author and, for pending and rejected impressions, also to the persons who review them. This is not use before the public. The consideration is the provision of the features themselves to the author — storing the author's personal entries and reviewing the impression.
• Approved and published impressions: the permission also covers showing them to all users at the relevant place. The remuneration is non-monetary and comprises the free publication of the impression at the place, with the author named; the free use of the impression features — likes and saves by other users, notifications of decisions and appeals; and the free use of the features of the Platform that do not require a purchase.

The content is used only on the Platform; no promotional use is made (Section 8.3). If the remuneration proves manifestly disproportionate, the author may request additional fair and proportionate remuneration under Article 38 of the Copyright and Neighbouring Rights Act at contact@wandro.io. A request to contact@wandro.io is a voluntary out-of-court route and is not a precondition for exercising the author's rights through mediation or in court. No advance waiver of statutory copyright is included.

The permission applies only to rights that the User can grant. It does not create copyright in unprotected facts and data.

Moral rights are not transferred. Authorship is indicated in accordance with the applicable rights and the selected presentation.

8.3. Promotional Use

Promotional use beyond the selected publication requires a separate agreement on the specific content, the modes of use, the term, the territory and the remuneration.

Personal entries and photos are not used for advertising on the basis of these terms.

This Section is the only licence for User Content in the document package. It does not constitute consent or an independent basis for the processing of personal data.

9. Impressions

An impression is submitted by a person with a profile for a specific place. The coordinates of the place are recorded, not the author's current location.

Up to 3 impressions per 24 hours are permitted.

Each impression is “pending” („чакащо“) until it is reviewed by a person. If it is rejected, it is marked as “rejected” („отхвърлено“) and specific reasons are provided.

After publication, the first name, the text, the photos, the place, the tags and the date are shown. Impressions are shown only in the application, not on wandro.io, and are not made available for indexing by search engines.

Before submission, the interface shows the public audience.

The author may delete the impression. Deleting the profile removes the impressions and photos in accordance with the Privacy Policy.

A negative opinion is not rejected merely because it is negative. The review does not certify the truth or safety of every statement.

10. Application Licence

Installation and use are governed by the EULA.

The acts of the lawful acquirer under Article 71 of the Copyright and Neighbouring Rights Act, under the conditions of that provision, are not restricted; no additional permission is required for them.

11. Sign-In with Apple or Google

The authentication and profile data transmitted by the selected provider are used. Apple may provide a hidden relay address.

The Company does not receive the password for Apple or Google.

Changing or linking sign-in methods is not supported in the application. If necessary, write to contact@wandro.io.

An interruption of the external sign-in may affect access, but it does not release the Company from its own obligations.

12. External Services

Maps are provided through Google Maps. The terms of the external service also apply to it.

A link to an external website does not automatically mean endorsement. A purchase there is concluded with the trader identified there, unless expressly stated otherwise.

The Company remains liable for its own acts, the integration and the obligations it has assumed.

13. Reports, Moderation and Measures

13.1. Grounds and Assessment

Measures are applied in case of a violation of the law or of a specific rule, a significant security risk or the need to comply with a legal obligation.

The seriousness, context, recurrence, consequences and the possibility of a lighter measure are taken into account. Restrictions are applied in good faith, objectively and proportionately.

13.2. Measures

Possible measures are a warning, refusal to publish, removal of an impression or photo, temporary restriction of publishing, temporary blocking or closure of a profile.

In the case of a correctable omission, an opportunity for correction is given as a rule. In case of immediate risk or legal necessity, the measure may precede the warning.

13.3. Submitting a Report

Use “Report” („Докладвай“) on the impression or contact@wandro.io. A report without a profile is submitted by email.

For allegedly illegal content, state:

1. Substantiated reasons for the alleged illegality.
2. The exact electronic location or data allowing the content to be located unambiguously.
3. Name and email address, except under the applicable exception for certain content relating to sexual offences against children.
4. A statement of good-faith belief that the information and allegations are accurate and complete.

These are the elements of the notice under Article 16(2) of the Digital Services Act.

When “Report” is used, the post and the reporter's profile are recorded. Necessary additions are provided through: a reply by email to contact@wandro.io.

Where electronic contact details are available, receipt is confirmed without undue delay. The confirmation and the decision, together with the possibilities for redress, are sent to the email address given in the notice or, where the notice is submitted through a profile, to the address linked to it.

A report made in good faith is not penalised merely because no violation has been established.

13.4. Notification and Statement of Reasons

The person concerned receives a clear and specific statement of:

• the measure applied, its scope and duration;
• the facts and how they were established;
• the legal or specific contractual ground;
• the automated means used, where any;
• the possibilities to challenge and for redress.

Notification is made through email to the address linked to the profile, at the latest when the restriction is imposed, where the contact details are known, subject to the applicable statutory exceptions. The requirements for the statement of reasons are set out in Article 17 of the Digital Services Act.

The reporter's data are not automatically disclosed in full to the author.

Impressions are reviewed by a person. The technical limit on their number is applied automatically. Other moderation tools: none other — every impression is reviewed by a person.

13.5. Challenge

The author and the reporter may challenge a decision free of charge by email at contact@wandro.io within six months of the notification. This is a contractual possibility provided regardless of the applicability of the exemption for micro and small enterprises.

The post or profile, the decision and the objections are stated. The complaint is handled in a timely manner, in good faith and impartially by a person. An unjustified measure is reversed without delay and access is restored, where applicable.

A reasoned decision and information on the available redress are provided. The internal procedure is not a mandatory prior obstacle to a court or competent authority.

13.6. Consequences

Measures do not automatically extinguish rights regarding paid periods, refunds, content or personal data.

Restricting a new profile is permitted only to the extent necessary to prevent circumvention of a justified measure in force.

Reports or complaints made in good faith but unfounded are not equated with abuse. Any suspension of processing due to frequent manifestly unfounded reports or complaints is carried out only under the applicable legal conditions, after prior warning and individual assessment.

14. Personal Data

Processing is described in the two policies.

Acceptance of the contract and permissions for the camera, location or notifications do not constitute a general consent to analytics or advertising.

Consent is given separately for a specific purpose and is withdrawn by accessible means. Withdrawal does not affect prior lawful processing.

15. Copyright Reports

Send to contact@wandro.io:

• the protected subject matter and the claimed right;
• the disputed material and its location;
• the reasons for the infringement;
• name and contact details;
• the capacity and the power of representation, where applicable;
• a statement of good faith, accuracy and completeness.

Additional information is requested where necessary. A full copy with all personal data is not automatically sent to the author.

Free use permitted by law is not treated as an infringement merely because of a lack of permission.

16. Term, Deletion and Termination

16.1. Term

Free features with a profile are provided for an indefinite period. Paid products have the periods under Section 5 and the specific offer.

16.2. Deletion by the User

A profile is deleted from the “Profile” section or through a request by email in accordance with the instructions at https://wandro.io/en/delete-account.

Deletion terminates the features linked to the profile, but it is not a waiver of rights acquired through a purchase.

Before the final action, the active subscription, the one-time purchases and the consequences for access and restoration are shown.

Before deletion, you can request a copy of your data with “Send me a copy” („Изпрати ми копие“). The same is available at any time from “Profile” („Профил“) → “Settings” („Настройки“) → “Download my data” („Изтегли моите данни“). The content of the archive, how it is received and the 30-day period are described in Section 16 of the Privacy Policy.

The following are removed: the profile, the saved places and routes, the diary, the plans, the trips, the drafts, the operational and gifted unlocks and the subscription record, the impressions and photos, the related reports and the authentication.

Minimal separate records of purchases and other categories may remain only for the specific purposes, bases and periods set out in the Privacy Policy. They are not used to restore the deleted diary or other removed personal information.

Restoration of a purchase is carried out under Section 5.4. Deletion does not automatically mean erasure of all records held by external providers.

16.3. Termination by the Company

Termination due to a violation is carried out under Section 13.

A paid service is not terminated without cause. Discontinuing the offering does not release the Company from unperformed obligations or refunds due.

16.4. Content After Withdrawal, Rescission or Termination

The Company refrains from using content, other than personal data, provided or created by the Consumer, except where such content:

1. has no utility outside the context of the service supplied;
2. relates only to the activity when using the service;
3. has been aggregated with other data and cannot be disaggregated, or disaggregation requires disproportionate effort;
4. has been generated jointly and other Consumers can continue to use it.

Upon request, the content is made available free of charge, without hindrance, within a reasonable time and in a commonly used machine-readable format, except only in the cases under items 1–3. A blocked profile does not prevent the request.

This contractual protection is provided in case of withdrawal and termination; in case of rescission, the rights under Article 18(5)–(8) of the Act on the Supply of Digital Content and Digital Services and the Sale of Goods are preserved.

Personal data are handled separately. Requests are submitted to contact@wandro.io. A copy of the data can also be obtained from the app under Section 16.2.

17. Updates and Modifications of the Service

The Company informs about and supplies the necessary updates, including security updates, for the applicable period of conformity.

Not installing does not automatically release the Company. In respect of a lack of conformity resulting solely from failure to install, within a reasonable time, a necessary update that has been supplied, release is permitted only if the Consumer was informed of the update and of the consequences, and the failure to install or the incorrect installation is not due to shortcomings in the instructions.

Where supply is for a specified period, a modification beyond what is necessary for conformity is permitted for a valid reason: a change in applicable requirements, the need for compatibility or the elimination of a security risk. It is made at no additional cost and is communicated clearly and comprehensibly.

In case of a negative impact that is not minor, the characteristics and the time of the modification, as well as the right to rescind free of charge within 30 days of the later of the date of the notification or of the modification, are communicated in advance, within a reasonable time and on a durable medium.

This right does not apply if the possibility to keep the unmodified service at no additional cost and with continued conformity has been provided. In case of rescission, the rules on content and refunds apply.

These terms follow Article 11 and Article 21 of the special law.

A beta feature is clearly labelled. The label in itself does not exclude rights. A specific deviation from objective conformity requires prior express notification and separate express acceptance at the conclusion of the contract.

Installing an update is not automatic acceptance of new contractual terms.

18. Governing Law

Bulgarian law applies, without limiting the applicable mandatory consumer protection rules.

19. Disputes

Disputes are heard by the competent court in accordance with the applicable rules. No mandatory court in Sofia and no arbitration are agreed.

Collective and representative redress are not limited. Negotiations are voluntary and are not a precondition for bringing a matter before a court or authority.

A complaint may be submitted to the Consumer Protection Commission (CPC) — https://kzp.bg.

Out-of-court settlement: the Company has not undertaken to take part in alternative consumer dispute resolution procedures; the competent body is the General Conciliation Commission at the Consumer Protection Commission (www.kzp.bg).

20. Corrections

Correcting a typographical or descriptive error does not automatically change a price already accepted, an agreed characteristic or a right that has arisen.

The consequences for the specific contract are determined in accordance with applicable law.

21. Non-Supply, Conformity and Complaints

The Company contractually provides the following remedies, without limiting statutory rights:

1. The content or service is supplied without undue delay, unless otherwise agreed.
2. In case of non-supply, the Consumer requests supply. If supply does not follow without undue delay or within an expressly agreed additional period, the contract may be rescinded.
3. Immediate rescission is permitted in case of a declared or evident refusal to supply, or of a missed period that is essential according to what was agreed or the circumstances.
4. In case of a lack of conformity, bringing into conformity is provided free of charge, within a reasonable time and without significant inconvenience, unless this is impossible or would involve disproportionate costs.
5. A price reduction or rescission is provided where the remedy is impossible or disproportionately costly, the remedy was carried out improperly, the lack of conformity recurs, the lack of conformity is sufficiently serious, or a proper remedy has been clearly refused or is not forthcoming.
6. Where supply is in exchange for payment, rescission due to a lack of conformity is permitted where the lack of conformity is not minor. The Company bears the burden of proving that it is minor.
7. No 30-day preclusive period from discovery of the defect is introduced.

Conformity covers the individual, objective and integration requirements, including the agreed characteristics, the updates and correct instructions.

In the case of a single act of supply or a series of individual acts of supply, the statutory liability for a lack of conformity that exists at the time of supply, or that arises or becomes apparent within two years, is preserved. In the case of continuous supply over a specified period, liability covers that period. This does not shorten the obligation to supply the necessary updates.

The statutory burden of proof is not automatically shifted to the Consumer. The necessary cooperation is limited to what is possible and reasonable, using the least intrusive means.

In case of rescission, the amounts due are refunded. Where, in the case of supply over a period, the service was in conformity for part of that period, the refund covers the proportionate price for the period of lack of conformity and the prepaid price for the remaining period.

Any refund due upon a price reduction or rescission is made without undue delay and within 14 days of the notification, without a fee, using the same means of payment, unless expressly agreed otherwise at no cost to the Consumer.

After rescission, the Consumer stops using the relevant product and making it available to third parties. No payment is owed for a previous period of lack of conformity.

Complaints are submitted to contact@wandro.io or to the address for complaints.

22. Purpose of the Information and Liability

WANDRO is not an emergency service, an official warning system or a certification of safety.

Take into account the actual conditions, markings, signs and official warnings. In case of danger, seek emergency help; in Bulgaria — 112.

Statutory consumer rights, data rights, agreed characteristics and express guarantees are not limited.

No general cap up to the amount paid in the last three months, no advance waiver of claims for loss of data and no advance exemption for intent or gross negligence are introduced.

23. User Liability

The User is liable for their unlawful conduct in accordance with the law.

Mere use, or the assertion of a claim by a third party, does not automatically create an obligation to indemnify the Company.

The Company does not unilaterally determine, at the User's expense, the defence, the lawyers' fees or a settlement, and does not transfer liability for its own breach.

24. Data Storage

Data are stored for the requested features in accordance with the Privacy Policy.

Storage and backups are not a ground for waiving rights in case of loss or damage.

25. Electronic Conclusion and Communications

Registration includes:

1. Choosing an email address and password, or external sign-in.
2. Reviewing and correcting the necessary data.
3. Making available the Terms of Service, the EULA and the Community Guidelines.
4. Express acceptance through ticking the box “I accept the Terms of Service, the Licence Agreement and the Community Guidelines”, with a separate link to each of the three documents, before the profile is created; the version, date and time of acceptance are recorded with the profile.
5. Confirmation and creation of the profile through pressing the button to create the profile, or signing in with Apple or Google, after the acceptance; the contract is concluded at that moment.

A purchase includes selecting a product, reviewing the offer, confirming in the store window, payment and unlocking. The time of conclusion is the confirmation of payment in the relevant store, in accordance with the applicable contractual model.

Before confirmation, the selection can be reviewed and cancelled. Additional means of correction during registration: the data entered can be reviewed and corrected before confirmation.

The contract is concluded in Bulgarian or English.

• Storage of the accepted contract and its versions: the Company keeps all versions of the documents. The acceptance record (version, date and time) is kept for as long as the profile exists; the email confirmation for 3 years.
• Access to them: the current version is at https://wandro.io, and earlier versions are sent on request to contact@wandro.io.
• Confirmation of a received statement: at registration — an email to the address of the profile; at purchase — the receipt from Apple or Google by email and the unlocking of the content in the app.
• Confirmation of the concluded consumer contract on a durable medium: an email to the address of the profile containing the accepted Terms of Service, Licence Agreement and Community Guidelines as attachments, sent immediately after conclusion. For a purchase — a separate email from WANDRO with the product, the price, the term, the renewal and how to cancel it, the parties to the purchase and the information on the right of withdrawal.

The Apple or Google receipt and the unlocking are not presented as automatic proof that the entire contractual package has been provided.

The provision of reproducible terms, the prior information on the technical steps and the means for correcting errors are ensured in accordance with Articles 8–10 of the Electronic Commerce Act.

No waiver of statutory requirements as to form, signature or proof is required.

26. Changes and Other Provisions

Changes are communicated stating their content, reason and date. They do not apply retroactively and do not extinguish rights that have arisen.

Publication does not automatically change an existing contract. Where acceptance is required, it is duly obtained.

An invalid clause does not affect the remaining clauses if the contract can operate without it. The Company does not unilaterally replace it with the same limitation.

In case of doubt, the statutory rules apply, including the interpretation favourable to the Consumer.

A transfer of rights and obligations does not reduce consumer protection.

The Bulgarian text is the master text. The translation does not limit the protection or the favourable interpretation of the terms actually provided.

27. Contact

„ФАЙЪР 09“ ЕООД (FIRE 09 EOOD), UIC 207134356

28 Stefan Stambolov Blvd., Sofia 1000, Bulgaria

contact@wandro.io · https://wandro.io

Telephone: +359 877 743 009.